Return & Refund Policy

Effective Date: October 2, 2026

At Blazing Creations, we want every customer to receive products and services that conform to what was ordered.

This Return & Refund Policy explains when returns, replacements, repairs, cancellations, refunds, and other remedies may be available for purchases made through https://blazingcreations.com and event services booked through our website.

This Policy should be read together with our Terms & Conditions and applies subject to the rights and remedies provided by applicable Philippine law, including Republic Act No. 7394 (Consumer Act of the Philippines) and Republic Act No. 11967 (Internet Transactions Act of 2023).

Nothing in this Policy is intended to remove, restrict, or waive any consumer right or remedy that cannot legally be excluded.

1. OUR BUSINESS INFORMATION

Blazing-Creations Party Needs and Souvenir Shop

Business Address:
Zone 2 Tindalo St., Tapas Compound, Balatas
Naga City, Camarines Sur, Philippines 4400

Email: support@blazingcreations.com

Contact Number: (+63) 991-0078283

Website: https://blazingcreations.com

2. GENERAL RETURN AND REFUND PRINCIPLES

Blazing Creations does not implement a blanket “No Return, No Exchange” policy for defective, damaged, or nonconforming products.

Where a product has an imperfection or defect, applicable Philippine consumer law may provide remedies including repair, replacement, refund, or another appropriate remedy. The specific remedy will depend on the circumstances of the transaction and applicable law.

However, a return or refund is not automatically available for every reason, including a customer’s change of mind, incorrect information supplied by the customer, or damage caused by the customer’s handling or use, subject to applicable law.

3. ELIGIBLE RETURNS AND REFUNDS

A customer may request a return, replacement, repair, or refund where applicable if:

3.1 Defective Product

The product has a manufacturing defect or other imperfection that was not caused by the customer’s misuse, mishandling, alteration, or improper care.

3.2 Damaged Product

The product arrives damaged and the damage was not caused by the customer after delivery.

3.3 Incorrect Product

The product delivered is materially different from the product ordered, such as:

incorrect item;
incorrect quantity;
incorrect size where the wrong size was supplied by Blazing Creations;
incorrect customization resulting from an error attributable to Blazing Creations; or
another material discrepancy between the confirmed order and the product received.

3.4 Nonconforming Product

The product does not materially conform to the description, specifications, approved design, or other applicable terms of the order.

3.5 Loss or Failure to Deliver

Where an order is lost or otherwise not delivered without fault attributable to the customer, the customer may be entitled to the applicable remedy under Philippine law.

4. CHANGE OF MIND

A customer’s change of mind does not automatically create a statutory right to return or refund a product.

Examples include:

ordering the wrong item;
changing one’s preferred color after purchase;
deciding that the product is no longer wanted;
changing one’s preference after customization has begun; or
purchasing an item and later deciding not to use it.

Where the product is not defective, damaged, incorrect, or otherwise nonconforming, Blazing Creations may decline a return or refund request, subject to applicable law and any voluntary return arrangement we may offer.

DTI guidance recognizes that the statutory remedies for defective products do not automatically apply where the consumer simply changes their mind.

5. CUSTOMIZED AND PERSONALIZED PRODUCTS

Customized products require special consideration because they are produced according to information or specifications supplied by the customer.

5.1 Customer-Supplied Information

Customers are responsible for checking the accuracy of:

names;
spelling;
dates;
messages;
addresses;
photographs;
artwork;
measurements;
quantities;
colors;
design instructions; and
other specifications submitted to Blazing Creations.

5.2 Customer Errors

If a customized product is produced according to the information or design approved or supplied by the customer and the customer later discovers an error in that information, a refund or replacement may not be available solely because of that customer-supplied error.

Examples include:

misspelled names supplied by the customer;
incorrect event dates supplied by the customer;
incorrect address supplied by the customer;
incorrect dimensions supplied by the customer; or
incorrect photographs or artwork supplied by the customer.

5.3 Blazing Creations Errors

If Blazing Creations produces a customized product incorrectly due to an error attributable to Blazing Creations, the customer may be entitled to an appropriate remedy, which may include correction, replacement, repair, refund, or another remedy permitted by applicable law.

5.4 Approved Proofs

Where a proof is provided for approval, customers are responsible for carefully reviewing the proof before production.

Once a customer approves a proof, changes requested after production has begun may result in additional charges or production delays.

Nothing in this section limits a customer’s legal rights regarding a product that is defective or materially fails to conform to the approved order.

6. EVENT BOOKING CANCELLATIONS, RESCHEDULING, AND REFUNDS

Event bookings are different from ordinary product purchases because a confirmed event date is specifically reserved for the customer. Once a booking is confirmed, Blazing Creations may decline other inquiries or bookings for the same date and may begin preparation, scheduling, procurement, coordination, and allocation of resources for the event.

6.1 50% Non-Refundable Down Payment

All event bookings require a 50% down payment to secure and reserve the selected event date and time.

Once an event booking has been confirmed and the 50% down payment has been received, the down payment is non-refundable in the event of customer cancellation, customer no-show, or other cancellation attributable to the customer.

The non-refundable down payment is intended to compensate Blazing Creations for reserving the date and potentially declining other customers for the same date, as well as for reasonable administrative, preparation, scheduling, and other costs associated with the booking.

6.2 Customer Cancellation After 50% Down Payment

If the customer cancels a confirmed event booking for a reason attributable to the customer, the 50% down payment will not be refunded.

No additional cancellation amount will be charged beyond amounts already paid, unless a separate written agreement or applicable booking terms expressly provide otherwise.

If the customer has paid only the required 50% down payment, no additional balance will be due solely because of the cancellation, subject to any separate agreement concerning additional work, materials, or expenses already expressly agreed upon by the customer.

6.3 Customer Cancellation After Full Payment

If the customer has already paid 100% of the event booking price and subsequently cancels the confirmed booking for a reason attributable to the customer, Blazing Creations will retain the 50% down payment.

The remaining 50% of the total amount actually paid may be refunded to the customer, subject to any applicable deductions that were clearly disclosed and legally permissible, including amounts specifically agreed upon for separately requested work, customized materials, or other non-recoverable expenses where applicable.

For clarity:

Total Event Price: PHP 20,000
50% Down Payment: PHP 10,000
Full Payment Made: PHP 20,000
Customer Cancels: PHP 10,000 retained; up to PHP 10,000 refunded, subject to the applicable circumstances and lawful deductions.

6.4 Customer No-Show or Failure to Provide Required Access

If the customer or the customer’s authorized representative fails to appear, fails to provide reasonable access to the venue, provides materially inaccurate venue information, fails to secure required venue permissions, or otherwise prevents Blazing Creations from providing the booked service for reasons attributable to the customer, the booking may be treated as a customer no-show or customer-caused cancellation.

In such circumstances:

the 50% down payment remains non-refundable;
if the customer has paid only the 50% down payment, no additional balance will ordinarily be collected solely because of the no-show; and
if the customer has paid the full amount, the refund, if any, will generally be limited to the remaining 50%, subject to applicable law and any separately agreed non-recoverable costs.

6.5 Rescheduling

A customer may request to move a confirmed event booking to another date.

Rescheduling is not automatically guaranteed and is subject to:

availability of the requested date;
reasonable advance notice;
the nature of the service;
preparation already completed;
third-party costs already incurred; and
other applicable booking conditions.

Where a rescheduling request is approved, the original 50% down payment may be applied to the rescheduled booking rather than refunded, subject to the conditions communicated by Blazing Creations.

A new date is not considered secured until Blazing Creations confirms the rescheduled booking.

6.6 Cancellation or Failure to Perform by Blazing Creations

The non-refundable down-payment provision applies to customer-initiated or customer-caused cancellations.

It does not automatically apply where Blazing Creations cancels the confirmed booking or fails to provide the agreed service for reasons attributable to Blazing Creations.

In such circumstances, the customer will be entitled to the applicable remedy under the booking agreement and Philippine law, which may include rescheduling, refund of amounts paid, or another appropriate remedy.

Nothing in this Policy limits a customer’s statutory rights where Blazing Creations fails to provide a service in accordance with the applicable agreement or where the service has a legally actionable defect or nonconformity.

6.7 Circumstances Beyond Reasonable Control

If an event cannot proceed because of circumstances beyond the reasonable control of Blazing Creations and the customer, including severe weather, natural disasters, government restrictions, major transportation disruptions, venue closure by authorities, or other comparable circumstances, Blazing Creations will communicate with the customer regarding available options.

Depending on the circumstances, options may include:

rescheduling the event;
transferring the booking to another available date;
applying amounts already paid to a rescheduled service; or
another mutually agreed arrangement.

The parties will make reasonable efforts to reach a fair arrangement while considering services already performed, materials already purchased, third-party costs, and other unavoidable expenses.

6.8 Consumer Rights Preserved

The non-refundable down-payment provision applies to voluntary cancellation or circumstances attributable to the customer.

It does not waive or restrict any consumer right or remedy that cannot legally be excluded under Philippine law.

Where a service fails to conform to the applicable agreement or is otherwise subject to a legally recognized consumer remedy, the customer’s rights under applicable Philippine law will prevail.

7. SHIPPING DAMAGE, LOSS, OR DELIVERY PROBLEMS

Customers should inspect their order as soon as reasonably practicable after delivery.

If a parcel arrives:

visibly damaged;
incomplete;
containing the wrong product; or
otherwise materially different from the confirmed order,

the customer should contact us promptly.

Where reasonably possible, customers should provide:

order number;
photographs of the package;
photographs of the product;
photographs of shipping labels;
description of the problem; and
other information reasonably necessary for investigation.

Blazing Creations may coordinate with the courier or delivery provider to investigate the matter.

Where the customer is entitled to a remedy under applicable law, we will provide the applicable remedy.

The Internet Transactions Act provides online consumers remedies in cases involving defects, loss without the consumer’s fault, or failure of the goods or services to conform to the applicable agreement.

8. RETURN PROCEDURE

To request a return, replacement, repair, or refund, contact us at:

Email: support@blazingcreations.com

Contact Number: (+63) 991-0078283

Please include, where applicable:

Full name
Order number
Date of purchase
Product or service involved
Description of the issue
Photographs or videos showing the issue
Relevant delivery information
Preferred remedy, if applicable

We may request additional information reasonably necessary to determine the appropriate resolution.

9. RETURN OF PHYSICAL PRODUCTS

Where a return is appropriate, Blazing Creations will provide the customer with instructions regarding how and where the product should be returned.

Where the customer is entitled to a return under applicable law because of a defect, nonconformity, or another legally recognized ground, the return will be handled in accordance with applicable law.

For returns that are not legally required and are voluntarily accepted by Blazing Creations, the customer may be responsible for applicable return shipping costs unless otherwise agreed.

Where the law requires Blazing Creations to bear the applicable return cost, the customer will not be required to bear that cost.

10. CONDITION OF RETURNED PRODUCTS

Where a return is approved, customers should return the product in the condition reasonably required for evaluation and processing.

Where the product is defective, damaged, or nonconforming, the customer will not lose their statutory rights merely because the product has been used to the extent reasonably necessary to discover or demonstrate the defect.

Where a voluntary return is accepted for a non-defective product, the applicable return conditions will be communicated to the customer before the return is completed.

11. REFUND METHODS

Approved refunds will generally be issued using the original payment method where technically available.

If the original payment method cannot technically receive the refund, Blazing Creations may use another lawful refund method.

Refunds will be processed in accordance with the applicable payment provider’s procedures.

12. PAYMONGO REFUNDS

Where an online payment was processed through PayMongo, Blazing Creations may process an approved refund through PayMongo where the transaction and payment method are eligible.

PayMongo currently provides different refund windows and processing times depending on the payment method. For example, its current documentation lists different refund eligibility periods for cards, GCash, GrabPay, Maya, ShopeePay, online banking, and QR Ph. Some payment methods may also have specific restrictions on refunds.

Because these payment-provider requirements may change, the actual refund method and processing time will depend on the payment method used and the current rules of the applicable payment provider.

Blazing Creations will not represent that a refund has been completed until the applicable refund has been successfully processed.

13. REFUND PROCESSING TIME

Once a refund has been approved, Blazing Creations will initiate the applicable refund within a reasonable period.

The time required for the refunded amount to appear in the customer’s account may depend on:

the payment method;
PayMongo;
the customer’s bank or e-wallet;
payment-network processing;
banking days; and
other factors outside Blazing Creations’ direct control.

PayMongo’s current documentation indicates that refund reflection times vary by payment method, with some e-wallet refunds generally reflecting within 24 hours and card refunds potentially taking up to 30 days.

These timeframes are subject to change according to the payment provider’s current procedures.

14. PARTIAL REFUNDS

Where appropriate and permitted, Blazing Creations may issue a partial refund rather than a full refund.

The amount of any partial refund will depend on:

the nature and extent of the issue;
the applicable remedy;
the portion of the order affected;
applicable law; and
any agreement reached with the customer.

PayMongo supports full and partial refunds for eligible payment methods, subject to its applicable restrictions.

15. PAYMONGO CHARGEBACKS AND PAYMENT DISPUTES

A chargeback is different from an ordinary refund.

A chargeback may be initiated by a cardholder through their issuing bank and is governed by the applicable payment-network rules.

Customers are encouraged to contact Blazing Creations first regarding legitimate refund or transaction concerns so that we can investigate and resolve the matter where appropriate.

If a PayMongo dispute or chargeback is initiated, Blazing Creations may provide transaction records, order records, delivery evidence, customer communications, booking confirmations, refund records, and other relevant documentation to PayMongo or the applicable payment provider as part of the dispute process.

PayMongo currently distinguishes chargebacks from merchant-issued refunds and may impose dispute-related fees and deadlines on merchants.

Nothing in this section limits any rights or remedies available to consumers under applicable Philippine law.

16. WHEN A REFUND MAY NOT BE AVAILABLE

Subject to applicable law, a refund may not be available where:

the customer simply changes their mind;
the customer supplied incorrect information for a customized order;
the customer approved an accurate proof and later changes their preference;
the product was damaged through customer misuse or improper handling;
the customer provided an incorrect or incomplete delivery address and the resulting issue was attributable to the customer;
the customer failed to comply with applicable booking requirements;
the event service could not be performed because of circumstances attributable to the customer; or
another legally recognized basis for denying a refund applies.

This section does not limit any statutory consumer remedy that applies to a defective, damaged, lost, or nonconforming product or service.

17. PRODUCTS WITH NATURAL OR HANDMADE VARIATIONS

Certain handmade, customized, or artisan products may have minor variations in:

color;
texture;
grain;
shape;
placement;
finish; or
other visual characteristics.

Minor variations that are inherent to the materials or handmade production process and do not materially affect the product’s agreed specifications will not automatically constitute a defect.

However, material defects or substantial nonconformity remain subject to applicable consumer rights and remedies.

18. PROMOTIONAL SALES AND DISCOUNTS

Products or services purchased during promotional periods may be subject to additional terms disclosed in the applicable promotion.

Promotional terms will not remove consumer rights or remedies that cannot legally be waived.

Where a refund is approved for an order purchased using a discount or promotion, the refund amount will generally correspond to the amount actually paid for the affected item or service, subject to applicable law and the specific promotional terms.

19. CUSTOMER RESPONSIBILITY FOR REFUND INFORMATION

Customers are responsible for providing accurate information reasonably necessary to process a refund.

If a refund requires bank, e-wallet, or other account information to be provided directly to the customer, the customer is responsible for ensuring that the information provided is accurate.

Blazing Creations will not intentionally request unnecessary payment credentials such as a customer’s full card number or security code.

20. FRAUDULENT OR UNAUTHORIZED TRANSACTIONS

If a transaction appears fraudulent, unauthorized, or otherwise suspicious, Blazing Creations may suspend fulfillment while the transaction is investigated.

Where a payment provider, bank, or other authorized entity determines that a transaction was unauthorized or fraudulent, the transaction will be handled in accordance with applicable payment-provider procedures and Philippine law.

Customers who believe that their payment method has been used without authorization should immediately contact their bank, card issuer, e-wallet provider, PayMongo where applicable, and Blazing Creations.

21. LEGAL RIGHTS PRESERVED

Nothing in this Return & Refund Policy is intended to:

waive a consumer right provided by Philippine law;
create a blanket “No Return, No Exchange” policy for defective products;
exclude legally required warranties or remedies;
prevent a customer from exercising a legal right;
prevent a customer from filing a lawful complaint with an appropriate government agency; or
limit any remedy that cannot legally be excluded or restricted.

Where this Policy conflicts with a mandatory requirement of Philippine law, the applicable law will prevail.

22. CUSTOMER COMPLAINTS AND INTERNAL REDRESS

Customers who have a concern regarding a return, refund, cancellation, product defect, delivery issue, event booking, or payment are encouraged to contact us first.

Email: support@blazingcreations.com

Contact Number: (+63) 991-0078283

Business Address:
Zone 2 Tindalo St., Tapas Compound, Balatas
Naga City, Camarines Sur, Philippines 4400

We will make reasonable efforts to investigate and resolve legitimate complaints.

Nothing in this process prevents a customer from exercising any right or remedy available under Philippine law.

23. CHANGES TO THIS POLICY

Blazing Creations may update this Return & Refund Policy from time to time to reflect:

changes in our products or services;
changes in our refund procedures;
changes in payment-provider requirements;
changes in applicable laws or regulations; or
changes in our business practices.

The updated Policy will be published on the Site with a revised Effective Date.

Changes will generally apply to transactions made after the revised Policy becomes effective and will not retroactively remove rights applicable to transactions already completed, except where permitted or required by law.

24. CONTACT US

For return, replacement, cancellation, or refund concerns, please contact:

Blazing-Creations Party Needs and Souvenir Shop

Zone 2 Tindalo St., Tapas Compound, Balatas
Naga City, Camarines Sur, Philippines 4400

Email: support@blazingcreations.com

Contact Number: (+63) 991-0078283

Website: https://blazingcreations.com

Effective Date: October 2, 2026