PRIVACY POLICY
Effective Date: October 2, 2026
Blazing Creations respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Blazing-Creations Party Needs and Souvenir Shop (“Blazing Creations,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit or use our website at https://blazingcreations.com (the “Site”), purchase products, make an event booking, contact us, or otherwise interact with our services.
This Privacy Policy is intended to comply with Republic Act No. 10173, or the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (NPC).
1. WHO WE ARE
The personal information controller responsible for the processing described in this Privacy Policy is:
Blazing-Creations Party Needs and Souvenir Shop
Business Address:
Zone 2 Tindalo St., Tapas Compound, Balatas
Naga City, Camarines Sur, Philippines 4400
Email: support@blazingcreations.com
Contact Number: (+63) 991-0078283
Website: https://blazingcreations.com
For privacy-related concerns, requests, or complaints, you may contact us using the information above.
2. OUR COMMITMENT TO DATA PRIVACY
We process personal information in accordance with the principles of:
- Transparency
- Legitimate purpose
- Proportionality
We collect and process personal information only when reasonably necessary for identified and legitimate purposes.
We do not intentionally collect more personal information than reasonably necessary for the purpose for which it is processed.
3. PERSONAL INFORMATION WE MAY COLLECT
Depending on how you interact with our Site and services, we may collect the following categories of personal information.
3.1 Customer Identification and Contact Information
This may include:
- full name;
- email address;
- mobile or telephone number;
- billing address;
- shipping address;
- delivery information; and
- other contact information you voluntarily provide.
3.2 Account Information
If account registration or customer accounts are available on the Site, we may collect:
- username;
- email address;
- account-related information; and
- information necessary to authenticate and manage your account.
We do not intentionally request or store your account password in plain text.
3.3 Order Information
When you purchase products, we may collect information necessary to process and fulfill your order, including:
- products purchased;
- quantities;
- order number;
- order date;
- billing information;
- shipping information;
- delivery instructions;
- transaction information;
- customer communications; and
- information necessary to process returns, refunds, or complaints.
3.4 Customized Product Information
For customized or personalized products, you may provide information such as:
- names;
- dates;
- messages or text;
- photographs;
- artwork or designs;
- measurements;
- event information; and
- other information necessary to produce the requested customized product.
You should only submit photographs, artwork, or personal information of another person when you have the appropriate authority or permission to provide it for the requested purpose.
3.5 Event Booking Information
For event bookings, we may collect:
- customer name;
- contact information;
- event date;
- event time;
- event venue;
- venue address;
- event type or description;
- event requirements;
- booking details;
- payment status;
- additional instructions; and
- other information reasonably necessary to provide the booked service.
3.6 Payment Information
Payments made through the Site may be processed through PayMongo and the applicable payment method provider.
We may receive transaction-related information such as:
- payment status;
- transaction reference;
- payment amount;
- payment method;
- payment date;
- refund status; and
- other information necessary to reconcile and manage the transaction.
Blazing Creations does not intentionally collect or store complete payment-card credentials, such as the full card number, security code, or other sensitive payment credentials, on our own website servers.
Payment information is processed through the applicable payment provider in accordance with its own privacy and security practices.
3.7 Communications
When you contact us by email, telephone, contact form, social-media messaging, or other communication channels, we may retain information contained in those communications to respond to your inquiry, provide customer support, investigate complaints, and maintain appropriate business records.
3.8 Technical and Website Information
When you visit our Site, certain technical information may be automatically collected by our website, hosting provider, security tools, analytics services, or other technologies.
Depending on the services and technologies actually enabled on the Site, this may include:
- IP address;
- browser type;
- device type;
- operating system;
- pages visited;
- referring website;
- approximate location derived from technical information;
- date and time of access;
- website interaction information; and
- other technical information reasonably necessary for website operation, security, and analytics.
4. HOW WE USE PERSONAL INFORMATION
We may process personal information for the following purposes:
4.1 Order Processing and Fulfillment
We use personal information to:
- receive and process orders;
- confirm purchases;
- prepare products;
- arrange delivery;
- communicate order updates;
- process returns and refunds; and
- provide customer support.
4.2 Event Booking and Service Fulfillment
We use event-booking information to:
- process booking requests;
- confirm event availability;
- schedule services;
- coordinate event requirements;
- communicate with customers;
- prepare for event services; and
- fulfill our contractual obligations.
4.3 Payment Processing
We use transaction information to:
- verify payment status;
- reconcile payments;
- process refunds;
- investigate payment problems;
- prevent fraudulent transactions; and
- maintain accounting and transaction records.
Payment processing may involve PayMongo and other applicable payment providers.
4.4 Customer Communication
We may use your contact information to:
- respond to inquiries;
- provide order or booking updates;
- request information necessary to fulfill an order;
- address complaints;
- communicate regarding refunds or returns; and
- provide other transaction-related communications.
4.5 Accounting, Tax, and Legal Compliance
We may process information where necessary to:
- maintain business and accounting records;
- issue invoices;
- comply with tax requirements;
- comply with legal obligations;
- respond to lawful government requests; and
- establish, exercise, or defend legal claims.
4.6 Website Security and Fraud Prevention
We may process technical and transaction information to:
- protect the Site;
- detect suspicious activity;
- prevent fraud;
- investigate unauthorized transactions;
- protect our customers and business; and
- maintain the security and integrity of our systems.
4.7 Website Improvement
Where applicable and proportionate, we may use technical or aggregated information to:
- understand how visitors use the Site;
- identify technical problems;
- improve website performance;
- improve our products and services; and
- understand general website usage.
4.8 Marketing
If we send promotional communications, we will do so in accordance with applicable law.
Where consent is required for a particular marketing activity, we will obtain the appropriate consent.
You may unsubscribe from promotional communications by using the applicable unsubscribe mechanism or by contacting us.
Transaction-related communications, such as order confirmations, booking notices, payment notices, and important service updates, are not considered optional promotional communications.
5. LAWFUL BASES FOR PROCESSING
We do not rely on consent as the sole basis for every processing activity.
Depending on the circumstances, we may process personal information based on one or more lawful bases recognized under the Data Privacy Act, including:
5.1 Performance of a Contract
Processing may be necessary to:
- process your order;
- deliver your purchase;
- process an event booking;
- provide an agreed service;
- process payments;
- communicate regarding a transaction; or
- take steps requested by you before entering into a transaction.
5.2 Compliance with a Legal Obligation
Processing may be necessary to comply with applicable:
- tax laws;
- accounting requirements;
- consumer-protection laws;
- regulatory requirements;
- lawful government requests; or
- other legal obligations.
5.3 Consent
Where consent is the appropriate lawful basis, we will request consent in a manner that is clear and understandable.
Where consent is used as the lawful basis, you may withdraw your consent subject to applicable legal limitations and the consequences explained at the time of withdrawal.
Withdrawal of consent does not affect processing that was lawfully conducted before the withdrawal.
5.4 Legitimate Interests
Where legally appropriate, we may process personal information based on legitimate interests, provided that the processing is necessary, lawful, proportionate, and does not override applicable rights and freedoms of the data subject.
Examples may include reasonable fraud prevention, website security, protection of legal rights, and maintenance of legitimate business records.
6. COOKIES AND SIMILAR TECHNOLOGIES
Our Site may use cookies and similar technologies.
Cookies may be used for purposes such as:
- remembering shopping-cart contents;
- maintaining website functionality;
- remembering certain preferences;
- account functionality;
- security;
- website analytics; and
- improving website performance.
Some cookies may be placed or managed by third-party services used by our Site.
Where required by applicable law, we will provide appropriate information or choices regarding non-essential cookies.
You may also manage or disable certain cookies through your browser settings. However, disabling essential cookies may affect the functionality of portions of the Site.
6.1 WooCommerce
Our online store may use WooCommerce to provide shopping-cart, checkout, order-management, and related e-commerce functions.
Information processed through WooCommerce will be used for the purposes described in this Privacy Policy and according to the actual configuration of our website.
7. THIRD-PARTY SERVICE PROVIDERS
We may use third-party service providers to operate and support our business.
Depending on the services actually used on the Site, these may include:
- payment processors;
- courier and delivery providers;
- website hosting providers;
- e-commerce and technology providers;
- website security providers;
- analytics providers;
- email and communication providers;
- accounting or professional service providers; and
- other service providers reasonably necessary to operate our business.
Third-party providers may process personal information on our behalf or independently as required to provide their services.
We endeavor to engage appropriate service providers and implement reasonable safeguards for personal information.
8. PAYMONGO
Online payments may be processed through PayMongo.
When you make a payment through PayMongo, certain payment and transaction information may be processed by PayMongo and the relevant payment method provider.
Blazing Creations does not intentionally store complete payment-card credentials on its own website servers.
PayMongo’s own privacy policies, terms, security measures, and applicable payment-provider rules may also apply to the processing of information by PayMongo.
For PayMongo’s current requirements and policies, customers may refer to PayMongo’s official website and applicable privacy documentation.
9. DISCLOSURE AND SHARING OF PERSONAL INFORMATION
We may disclose personal information only where reasonably necessary and appropriate for legitimate purposes, including:
9.1 Service Providers
We may disclose information to providers necessary to:
- process payments;
- deliver orders;
- operate the website;
- provide hosting;
- maintain website security;
- communicate with customers;
- provide technical support; or
- perform other services necessary for our business operations.
9.2 Legal and Regulatory Requirements
We may disclose personal information when required or authorized by applicable law, regulation, court order, or lawful government request.
9.3 Protection of Rights
We may disclose information where reasonably necessary to:
- establish, exercise, or defend legal claims;
- investigate fraud or unauthorized activity;
- protect our customers;
- protect our business or property; or
- protect the security of our systems.
We do not sell your personal information to third parties.
10. INTERNATIONAL DATA TRANSFERS
Some third-party service providers we use may process or store information outside the Philippines.
Where personal information is transferred to or processed by a third party outside the Philippines, we will take reasonable steps to ensure that applicable data-protection requirements and appropriate safeguards are observed.
The actual location of processing may depend on the services and providers used by the Site.
11. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or processed, or for periods required or permitted by applicable law.
Retention periods may depend on the type of information and purpose of processing.
For example, certain information may need to be retained for:
- order and transaction records;
- tax and accounting purposes;
- warranty or refund matters;
- event-booking records;
- customer-service records;
- fraud prevention;
- legal claims; or
- compliance with legal and regulatory obligations.
When personal information is no longer reasonably necessary and there is no legal or legitimate reason to retain it, we will take reasonable steps to securely delete, destroy, anonymize, or otherwise dispose of it.
12. DATA SECURITY
We implement reasonable organizational, physical, and technical measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, destruction, or other unlawful processing.
Security measures may include:
- access controls;
- account and system security;
- appropriate authentication;
- website security measures;
- limited access to personal information;
- use of secure payment providers;
- appropriate data-handling procedures; and
- reasonable monitoring and incident-response measures.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
If a personal-data breach occurs that is subject to mandatory notification under applicable law, we will take the appropriate steps required by the Data Privacy Act, its implementing rules, and applicable NPC requirements.
13. YOUR RIGHTS AS A DATA SUBJECT
Subject to applicable legal limitations, you may have the following rights under the Data Privacy Act:
13.1 Right to Be Informed
You have the right to be informed about whether your personal information is being processed and about the nature, purpose, extent, and other relevant details of the processing.
13.2 Right to Object
You may have the right to object to certain processing of your personal information where permitted by law.
13.3 Right to Access
You may have the right to obtain reasonable access to personal information concerning you and relevant information about its processing.
13.4 Right to Correct
You may request correction of inaccurate or incomplete personal information, subject to applicable legal requirements.
13.5 Right to Erasure or Blocking
You may request the deletion, destruction, or blocking of personal information where permitted by applicable law.
This right is not absolute. Certain information may need to be retained because of legal, accounting, contractual, security, or other legitimate requirements.
13.6 Right to Data Portability
Where applicable, you may have the right to obtain or request the portability of your personal information in accordance with applicable law.
13.7 Right to Withdraw Consent
Where processing is based on consent, you may withdraw your consent, subject to applicable legal limitations and consequences.
13.8 Right to File a Complaint
You may file a complaint with the National Privacy Commission if you believe your rights under applicable data-protection laws have been violated.
The exercise of these rights is subject to the conditions, limitations, and procedures established under applicable law.
14. HOW TO EXERCISE YOUR PRIVACY RIGHTS
To submit a privacy-related request, please contact us at:
Email: support@blazingcreations.com
Subject: Privacy Request
Please provide sufficient information to allow us to identify your request and verify your identity where reasonably necessary.
Depending on the nature of the request, we may ask for additional information to verify that the person making the request is the data subject or an authorized representative.
We will review and respond to valid requests within the period required by applicable law.
Certain requests may be denied, limited, or subject to additional requirements where permitted or required by law.
15. CHILDREN’S PRIVACY
Our Site is intended for general consumers and is not specifically directed toward children.
We do not knowingly request personal information from children for purposes that are not appropriate or permitted under applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can assess the situation and take appropriate action where necessary.
16. THIRD-PARTY WEBSITES
Our Site may contain links to third-party websites, social-media platforms, payment providers, courier services, or other external services.
When you leave our Site or interact directly with a third-party service, that third party may process your personal information according to its own privacy policy and terms.
We encourage you to review the privacy policies of third-party websites and services before providing personal information to them.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
- changes in our business;
- changes to our website or services;
- changes to third-party service providers;
- changes in data-processing practices;
- changes in applicable laws or regulations; or
- guidance issued by the National Privacy Commission.
The updated Privacy Policy will be posted on this Site with a revised Effective Date.
Material changes will be communicated through appropriate means where required by applicable law.
18. PRIVACY COMPLAINTS AND REDRESS
If you have a concern regarding our handling of your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the concern.
Blazing-Creations Party Needs and Souvenir Shop
Email: support@blazingcreations.com
Contact Number: (+63) 991-0078283
Business Address:
Zone 2 Tindalo St., Tapas Compound, Balatas
Naga City, Camarines Sur, Philippines 4400
You may also contact the National Privacy Commission (NPC) regarding concerns or complaints relating to the processing of personal information.
NPC official website:
19. CONTACT INFORMATION
For questions regarding this Privacy Policy or the processing of your personal information, please contact:
Blazing-Creations Party Needs and Souvenir Shop
Zone 2 Tindalo St., Tapas Compound, Balatas
Naga City, Camarines Sur, Philippines 4400
Email: support@blazingcreations.com
Contact Number: (+63) 991-0078283
Website: https://blazingcreations.com
Effective Date: October 2, 2026